Patton, Michael Quinn
2002
Qualitative Research & Evaluation Methods

4
“Interviews
Open-ended questions and probes yield in-depth responses about people’s experiences, perceptions, opinions, feelings, and knowledge. Data consist of verbatim quotations with sufficient context to be interpretable.”

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“open-ended responses permit one to understand the world as seen by the respondents.”

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“the standardized open-ended interview consists of a set of questions carefully worded and arranged with the intention of taking each respondent through the same sequence and asking each respondent the same questions with essentially the same words.”